- Return Policies
Caron's Beach House Return Policies
Note: If your package has arrived Damaged, please see our Damage Policy Page for instructions and details.
Return Policy: Caron's Beach House strives to make your shopping experience memorable. We understand that sometimes a product does not meet our customers' needs and must be returned, and we want to facilitate this as best as we can. If your shipment does not meet your satisfaction, you may return your items for a full refund or exchange, less the original shipping costs, and/or any shipping costs that were incurred by Caron's Beach House if your order was originally shipped with a free shipping promotion.
- Please e-mail CBH for a return authorization number and the appropriate shipping return address. We will not accept phone call requests for returns.
- Your name, order number and reason for return must be included in your e-mail.
- e-mail: firstname.lastname@example.org
- CBH will process the RA requests typically within 24-48 business hours of receipt, and will e-mail detailed shipping and return instructions back to customers with the issued RA Numbers.
The following rules do apply:
- MUST contact Caron's Beach House within 7 days of receiving items to request Return
- Home Decor Items may be returned up to 30 days after purchase, and must be in like-new sellable condition. "Sellable Condition" means that all returned items must be in their original factory condition and in their original packages with all factory-supplied paperwork, packing materials, etc. All rugs, lighting, pillows and items that come pre-packaged with factory labels must still have these INTACT. If items are inspected and received by our warehouse, and are determined not returned in this condition, your return will be charged a 15% restocking fee.
- CBH does not accept returns after 30 days from the date of your receipt of the item.
- Once an item has been installed or used, it may not be returned.
- Purchasers will be responsible for all return postage.
- Please note the reason for the return, and please make sure that the items are properly repackaged for safe shipment back to Caron's Beach House.
- CBH highly recommends sending your returns back to our warehouse fully insured for the cost of your items, and with trackable numbers.
- Please note if you would like to receive store credit or a refund.
- Credit will be issued after inspection of your return items to our facility. or to our manufacturers facility. If your package arrives damaged, you will be directed to work with your shipping company to process the insurance claim. Please allow 7 business days after the receipt of your item for the credit to be processed.
- Any and all shipping costs incurred by Caron's Beach House will be deducted from any credit on returns.
The following additional restrictions do apply:
- NO returns on Clearance Items or Home Decor Items that have been marked as Non-Returnable
- NO returns on Custom Ordered Home Décor Items
- NO returns on Made to Order items (pillows, art, etc.)
- Bedding will incur a 25% restocking fee and MUST be in all original packaging. NO exceptions
- No returns on Holiday or Seasonal Items
Q: I returned an item, when can I expect the credit returned to my payment method?
A: Credit will be issued after inspection of your return items to our facility, or to our manufacturer’s warehouse. Note: If your package arrives damaged, you will be directed to work with your shipping company to process an insurance claim. Please allow 7 days after receipt of your return for your credit to be processed.
Q: I received my return/credit memo from CBH, but the credit is not showing on my bank’s statement?
A: Our refunds are issued immediately upon your receipt of of your automated return e-mail from the Caron's Beach House website. If the returned dollar amount is not showing in your bank’s statements, it may take a few days for your financial institution to process. Every bank is slightly different, and your amount may not show immediately.
Q: I returned an item and was charged an adjustment fee?
A1: If you received free shipping on your initial order and return an item, we will re-coupe CBH's original shipping costs.
A2: If an item is returned and not returned in “sellable” condition, you may be charged an adjustment fee/restocking fee for returning an item that is deemed not received in this condition.