Caron's Beach House Return Policies
Note: If your package has arrived Damaged, please see our Damage Policy Page for instructions and details.
Return Policy: Caron's Beach House strives to make your shopping experience memorable. We understand that sometimes a product does not meet our customers' needs and must be returned, and we want to facilitate this as best as we can. If your shipment does not meet your satisfaction, you may return your items for a full refund or exchange, less the original shipping costs.
- Please e-mail CBH for a return authorization number and the appropriate shipping return instructions.
- Your name, order number and reason for return must be included in your request, e-mail: firstname.lastname@example.org
- CBH will process the RA requests within 24-48 business hours of receipt, and will e-mail detailed shipping and return instructions to customers with the issued RA Numbers.
The following rules do apply:
- MUST contact Caron's Beach House within 14 days of receiving items to request Return
- ALL Returns MUST have an RA number issued by Caron's Beach House - NO EXCEPTIONS
- Home Decor Items may be returned up to 30 days after receipt of purchase, and must be in like-new sellable condition. "Sellable Condition" means that all returned items must be in their original factory condition and in their original packages with all factory-supplied paperwork, packing materials, etc. All rugs, lighting, pillows and items that come pre-packaged with factory labels must still have these INTACT. NOTE: If items are inspected and received by our warehouse, and are determined not returned in this condition, your return will not be accepted for return.
- Purchasers will be responsible for all return postage.
- Please note the reason for the return, and please make sure that the items are properly repackaged for safe shipment back to Caron's Beach House or to our approved vendor.
- CBH highly recommends sending your returns back to our warehouse fully insured for the cost of your items, and with trackable numbers.
- Credit will be issued after inspection of your return items to our facility, or to our manufacturers facility. Please allow 10-14 business days for the return and refund to be processed. If your package arrives damaged, you will be directed to work with your shipping company to process the insurance claim.
The following additional restrictions do apply:
- NO returns for Holiday or Seasonal Items
- NO returns on Clearance Items or Home Decor Items that have been marked as Non-Returnable
- NO returns on Custom Ordered or Made to Order Home Decor Items (Rugs, Pillows, Art, etc.)
Q: I returned an item, when can I expect the credit returned to my payment method?
A: Credit will be issued after inspection of your return items to our facility, or to our manufacturer’s warehouse. Note: If your package arrives damaged, you will be directed to work with your shipping company to process an insurance claim. Please allow 10-14 days after receipt of your return for your credit to be processed.
Q: I received my return/credit memo from Caron's Beach House, but the credit is not showing on my bank’s statement?
A: Our refunds are processed immediately upon your receipt of the automated return e-mail from the Caron's Beach House website. If the returned dollar amount is not showing in your bank’s statements, it may take a few days for your financial institution to process. Every bank is slightly different, and your amount may not show immediately.