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Caron's Beach House Policies and Conditions: Privacy Policy: Protecting our customers' personal and credit card information is our utmost concern, our customers can be assured that all are absolutely secure with Caron's, Inc. We do not share our customer lists with anyone or any company, and your credit information is strictly protected by us and by any of our third-party web services. (ie:our shipping carriers, and e-mail marketing company) We do retain e-mail addresses to notify customers of upcoming events, promotions, new products, new pricing, etc. via our e-mail marketing newsletter. If at any time you do not wish to receive these notifications, please do not hesitate to "unsubscribe" or simply send us an e-mail to let us know at: TheBeachClub@caronsbeachhouse.com Return Policy: 30 day satisfaction guaranteed Caron's Beach House strives to make your shopping experience memorable. We understand that sometimes a product does not meet our customers' needs and must be returned, and we want to facilitate this as best as we can. If your shipment does not meet your satisfaction, please feel free to return your items for a full refund or exchange, less the original shipping costs. The following restrictions do apply:
Receiving A Damaged Shipment: We take great care in packaging our items for shipping, but sometimes packages do arrive damaged. Please let us know within 3 days of receiving your package if this happens. All packages are insured and we can easily correct the situation. We need our customers to contact us as soon as possible as some of our items are shipped directly from the manufacturer or artist and we will need to give them sufficient time to re-ship your item and rectify the damage. Product Representation: Great care and diligence is taken in displaying items on our website as accurately as possible. It should be noted, however, that Caron's Beach House cannot guarantee some of the fine details of an item's attributes, ie:color or texture, as every users' computer, monitor or printer may differ from ours. Thank you for understanding and please do not hesitate to call or email with any questions. support@caronsbeachhouse.comShipping Terms & Conditions: In-stock items are shipped within 1-3 business days of your order. Be aware that some of our merchandise will be shipped directly from our manufacturers and all boxes may not arrive at the same time to your address. We sincerely apologize ahead of time for this inconvenience. Caron's Beach House orders are shipped via UPS Ground. PLEASE make sure that your address is correct at the time of ordering as to not incur any additional charges from UPS. *Caron’s Beach House currently does not offer International Shipping *Please contact customer service via e-mail: support@caronsbeachhouse.com or via our toll free number : 1-800-380-9819, if express service is required. A customer service representative will call or email you with express shipping options and costs for your approval, prior to completing the processing of your order. Shipping costs for orders placed online are calculated automatically based on your merchandise order total. *Some items which are heavier than normal will be subject to a shipping surcharge. This will be clearly marked on the item in our catalog, the additional cost will be figured and the customer will be notified for approval of the charge before the item is shipped. Please feel free to contact us for more information: support@caronsbeachhouse.com
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